Snapmarket operates primarily through asynchronous communication. This means we don't rely on frequent real-time meetings to move work forward. Instead, we use a combination of tools that let both sides stay informed and make progress without needing to be online at the same time.
We believe that async-first communication lets us deliver more thoughtful, higher-quality work at a better price. Rather than filling your calendar with status meetings, we document our thinking, record walkthroughs, and keep your project dashboard updated so you always know where things stand.
That said, sometimes complexity or nuance makes a quick call or presentation meeting more efficient than a back-and-forth thread. When that happens, we'll create a meeting to stay aligned. Further still, most clients work best through a weekly or bi-weekly status meeting to make sure we’re all on the same page.
Project dashboard. Your primary window into what we're working on via support.snapmarket.co. You'll see active tasks and status updates here. We follow weekly cycles, so you can expect regular movement and updates on your work.
Email updates. We send email notifications when work is completed, feedback is needed, or milestones are reached. These keep you informed without requiring you to check in manually.
Videos. We frequently pair updates with short video walkthroughs so you can see what we're talking about without scheduling a meeting. These are especially useful for design reviews, website progress, and explaining creative decisions.
Support portal: support.snapmarket.co. The best way to submit requests, ask questions, or flag issues. This ensures your message is tracked and routed to the right person on our team.
Email: [email protected]. You can always email your Snapmarket team. We aim to be as responsive as possible, though some requests may need time for us to think through, discuss internally, and come back with a thoughtful plan.
Slack. Many clients prefer a dedicated Slack channel for quicker, more conversational communication with your Snapmarket team.
We work in weekly cycles with Monday updates and regular issue-by-issue progress throughout the week. For most requests, here's a general sense of turnaround:
Simple feedback or questions: Same day or next business day
Content revisions: 1-3 business days depending on scope
New design work: Varies by project, scoped during planning, often the following week or week after
Website changes: Depends on complexity; small fixes within the week, larger builds scoped separately
If something is urgent, let us know through the support portal, email, or Slack and we'll prioritize accordingly. We'd rather you flag it early than wait.
We keep scheduled meetings to a minimum by design. Most of our collaboration happens through the tools above. When we do meet, it's purposeful: discovery calls, presentations, or specific project syncs where real-time conversation adds clear value.
